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United Arab Emirates Ministry of Interior automates employee complaint process with Nintex

The Ministry of Interior in the United Arab Emirates spans thousands of employees across the seven Emirates. The Ministry of Interior transitioned its manual, paper-based employee complaint system to an automated platform to provide a faster, more transparent, and more responsive employee complaint process.

The new platform – built on Nintex Automation On-Prem – gives the Ministry of Interior employee’s full visibility of the complaints process. It allows them to check the status of submissions, make comments, and share opinions. The complaints committee has better visibility of information to enable them to make informed decisions.

The Ministry of Interior Smart Solutions team managing the platform is benefitting from the ease of use, user-friendly interface, and faster speed of development.

Company
United Arab Emirates Ministry of Interior
Website
moi.gov.ae
Industry
Government
Country
United Arab Emirates
Capabilities Used
Automation On-Prem
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Who they are

The Ministry of Interior, United Arab Emirates, runs a variety of functions on top of them are ensuring peace and security, organizing and managing security and police forces, organizing traffic on local and internal roads, and providing security and safety of premises and properties.

What they need

To better manage the employee complaints management system which was primarily manual, and paper-based.

How they did it

The Ministry of Interior used Nintex Automation On-Prem to automate their employee complaints process and provide a more transparent and responsive employee complaint process.

One of the features in Nintex’s products that we considered to be excellent is how easy it is to use… the interface has proven to be user friendly and that allowed us to execute our programs in a faster manner.
Col. Mohammed Saeed Al Sharmsi, Director of Smart Solutions, Ministry of Interior, United Arab Emirates
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