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Help desk support

Improve your help desk support process with digital forms and workflows

Resolve issues faster, reduce delays, and keep case management smooth. Keep your help desk running, so your employees and support teams can each focus on what matters.

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Capabilities used:

Benefits

Accelerate response time

Solve problems faster so you can get employees back to work without delay.

Track service levels

Get real-time data with insights into numbers of incidents, time to resolution, and user satisfaction.

Respond from anywhere

Provide remote-accessible process applications to handle tickets on the go.

Take the stress out of help desk management

Automate ticket assignments, capture critical information, and track response times – in one system with minimal effort. With automatic notifications and escalations, nothing slips through the cracks. Integrate with knowledge bases for faster resolutions. Ensure IT policy with automatic compliance. And spend less time on repetitive tasks so your team can focus on solving real problems.

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Resolve tickets faster

Track, prioritize, and resolve support tickets fast

When employees come to IT with a problem, they want quick solutions – not delays or lost tickets. Nintex keeps everything on the fast track by automating ticket prioritization and routing, so your help desk team can resolve issues quickly.

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Streamline your support processes from beginning to end

Nintex makes it easy to manage support cases from start to finish. Automatically route requests to the right people to provide better service at every step, from notification to resolution.

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Why Our Customers Trust Nintex on

A tool to automate everything
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We have implemented solutions that will be used by any user, i.e. Company gift and business declaration system, to training requests. We also have solutions in Supply Chain, HR, Engineering, Mining, IT all the way up to our Company Secretary.”

Francois Crous |Principle SAP: Support systems |Implats |10,001+ employees

Nintex process automation can make your organization more efficient!
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Process mapping – mapping your business processes in a central portal for knowledge management and to find opportunities for automation & efficiency gains”

Jeff Crowell |Director of Service Delivery |PSC Group, LLC |51-200 employees

Huge Time Saver
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Simple workflows can be created in minutes and save hours of work.”

Anne Collier |Web Developer |Jackson County, MO |1001-5000 employees

Satisfactory, Resourceful, and Automated Software for Process Digitization.
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Nintex Process Platform generates robust coordination through integration, enhancing the service delivered.”

Verified Reviewer |1001-5000 employees

Nintex Process Platform is the Jack-of-all-trades to for business process analysis, mining, automation, management and optimization.
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Nintex Process Platform is a very affordable and economical tool as it reduces time wastage and operational cost, unlike its alternatives. This tool offers outstanding and responsive technical support services to its customers.”

Verified Reviewer |10,001+ employees

Best Business Automation Software
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With Nintex Process Platform, we are able to create and deploy digital solutions that speed up business automation. This saves time and ensures efficiency.”

Verified Reviewer |51-200 employees

Incredible, stress relieving perfect solution for workflow automation.
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This has made work so easy and fast, time and resource-saving.”

Verified Reviewer |10,001+ employees

Related Templates

Time-saving templates

Nobody likes starting from scratch, that’s why we’ve got ready-made templates available to use right out of the box.

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IT Help Desk – Incident – Service Management Request

Published by Nintex | Released July 10, 2023

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IT Help Desk Case Management – BPMN Template

Published by Nintex | Released July 28, 2023

View template

ISO 9001 Gap Analysis checklist

Published by Nintex | Released January 30, 2020

View template

Our use cases

Streamline, automate, and solve with Nintex

Explore related use cases showing how Nintex solves real-world business problems, from automating routine tasks to simplifying complex workflows.

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Use case

Chatbots

AI-powered chatbots help users to converse using text, interactive cards, or speech. Provide your users with the resources they need.

Learn more about Chatbots
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Use case

Reduce operational risk

Manage risk, reduce costs, and increase productivity with the most powerful, easy-to-use platform for process automation and intelligence.

Learn more about Reduce operational risk
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See for yourself

Put Nintex to the test

Because seeing is believing, let us give you a firsthand look at how Nintex can work for you.

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