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National Water Company automates manual and paper-based processes

Automation eliminates manual and paper-based processes as part of a digital transformation

The National Water Company (NWC) in Saudi Arabia provides two million customers with drinking water. They also collect over a billion liters of wastewater and sewage each day, which is processed at their six treatment plants across the Kingdom.

NWC automated its manual and paper-based processes as part of a digital transformation. Before automation, employees found it challenging to govern, track, and follow up on operational activities.

NWC was looking for an automation platform that was easy to use and could help speed up productivity. Workflow and forms have allowed NWC to better serve their internal and external customers, which has in turn increased satisfaction levels. The platform has also provided governance over processes.

An example of an updated process area is supplier communications. NWC used to communicate with suppliers via phone or email, which made orders difficult to follow up on or complete. An automated process was put in place to monitor orders from start to finish, which enhanced customer satisfaction levels and also provided governance oversight.

National Water Company
Capabilities Used
Application Development

Who they are

The National Water Company is Saudi Arabia’s largest water and wastewater treatment service provider, with over 14,000 employees.

What they need

An automation platform with workflow and forms that were easy to use, could be updated and deployed quickly, and could provide oversight and tracking of processes.

How they did it

With Nintex Automation National Water Company digitized its manual and paper-based processes across multiple business units.

We use Nintex to automate processes to increase productivity and to successfully satisfy customers, be they internal or external.
Mordhi Alenazi, National Water Company, Saudi Arabia
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