Adelaide City Council Streamlines Processes With Nintex Promapp

Local government meets legislative requirements with improved business process management

With staff to manage, external control requirements and a range of services to provide, Adelaide City Council needed more efficient, centralized processes than its existing manual procedures. Documents were emailed back and forth with changes, files were hard to access and projects moved slowly. A single finance report could take two days to produce.

Adelaide City Council sought a way to improve procedures, reduce the burden of handling tasks manually and help employees communicate more easily.

Finding Success
100+

Financial audits completed in seconds

Work is visible across teams, increasing transparency

Streamlined processes free up staff for more innovative work

Company
Adelaide City Council
Website
Industry
Country
Capabilities Used
Process Mapping

Who they are

Adelaide City Council is the local governing body for the city of Adelaide, Australia, and is tasked with providing community services to residents, businesses and visitors.

What they need

A streamlined, centralized platform for reporting and process management that allows them to meet legislative requirements while improving employee communication.

How they did it

Adelaide City Council used Nintex Promapp® to make its processes more efficient and transparent, automating procedures that previously caused operational bottlenecks.

Automating Processes Increases Transparency and Saves Government Employees’ Time

Nintex Promapp® seamlessly integrated into Adelaide City Council’s systems, enabling inefficient processes to be streamlined, staff to be more aware of each other’s work and less time to be spent on managing documents. Employees at every level can create and manage processes, resulting in improved customer service to ratepayers.

I found Nintex Promapp® very easy to use. This is coming from someone with no process mapping skills
Annette Pianezzola, Senior Risk & Controls Analyst, Adelaide City Council
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