Department of Justice and Regulation increases staff ownership and improves understanding of processes

Improved processes result in staff ownership and encourage feedback in a complex environment

The Infringement Management and Enforcement Services (IMES) unit at the Department of Justice in Victoria, Australia was struggling to execute processes for time-consuming tasks like capturing and managing data in Word and Visio –processes that were inefficient and created serious department bottlenecks.

Additionally, complex systems made process information hard to find. The lack of clear ownership resulted in outdated processes that were not followed, and there was no clear induction process for new employees. After a successful 12-month trial, IMES officially implemented Nintex Process Manager as a solution to its process problems.