Improve customer service workflow
World-class customer service depends on highly responsive call centers capable of responding and resolving customer issues quickly. Automating call center and ticketing processes fuels increased productivity, allowing businesses to streamline operations and ensuring customers’ concerns are resolved in an efficient manner.
Optimize call center processes
Automation allows your business to forecast call volumes, make service level adjustments, and schedule call center tasks. Create a knowledge base for staff to record, research, and resolve relevant issues.
Capture customer feedback
Survey results from customers, partners, or employees provide organizations with invaluable information. Automating surveys and feedback ensures critical insights are captured digitally and delivered to the right people.
Enhance engagement and communications
Streamline document management, protect confidential data, and reduce paper-based communications. Creating clear, targeted messages help organization increase audience awareness, build trust, and develop customer loyalty.
Simplify data collection
Make field processes more efficient to deliver better, faster service. No matter the scale of your data collection, a Nintex deployment can offer immediate value by eliminating manual recording and processing.
Welcome new customers
Create self-service tools that create smooth, easy experiences for customers without compromising on support. Use workflow automation to reduce administrative work, speed up task completion, and transform your onboarding process.
More effective maintenance requests
With a central hub of customer information, it’s easy to effectively book maintenance requests. Leverage automation to reduce the time it takes to schedule repairs and ensure you get every request resolved correctly the first time.
Build workflows that capture customer information, route tickets, update ticket status, and integrate with knowledge bases to provide faster and more accurate responses.
What Nintex customers say on TrustRadius
"We have implemented solutions that will be used by any user, i.e. Company gift and business declaration system, to training requests. We also have solutions in Supply Chain, HR, Engineering, Mining, IT all the way up to our Company Secretary."
"If you have any process that you do routinely that follow the same basic steps, you can and should use Nintex Process Platform. It really helps you flush out processes, even ones you have had for years. Doing this allows you to streamline those processes and free your time up."
"Nintex Process Platform has sufficiently offered the required results, through the proper designing of the business processes, and incredible automation of various actions. Further, Nintex Process Platform ensure there is the robotic automation, that guarantees the required options in making a company competitive. Finally, the constant evaluation, to see the progress and the strides that a company have made also makes the application manageable."
"Yes, non-IT people can get their heads around workflow easily, especially the way it is implemented in Nintex (plain English, good graphics, all the fiddly stuff that non-IT people won't know about is already handled, etc). Whereas Flow is almost impenetrable to the average person."
Ready to see how Nintex can benefit your business?
Request a free personalized demo with a Nintex expert today.