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Frequently Asked Questions

For a wide variety of information about Nintex products, from general to technical, please try our FAQ page.

Nintex Connect

Nintex Connect provides topical forums, downloads, whitepapers, knowledge base and RSS feeds on all Nintex products.

Support Package Options

To enable customers to have peace of mind in their investment, Nintex provides two cost effective support options.

Nintex Software Assurance

Nintex Software Assurance provides customers with product updates and/or new releases of their licensed Nintex products.

Support is provided in the areas of installation, configuration and technical troubleshooting. Our email helpdesk answers functionality questions from both technical and business users. With Nintex Software Assurance, free-of-charge developer licenses are provided on a 1 to 1 basis with purchased production licenses.

Nintex Premium Support with Software Assurance

Nintex Premium Support provides technical support consulting to resolve support issues that are best addressed by direct dialogue Live Support.

This is a step above Nintex Software Assurance which must be in place for Premium Support to be purchased. Naturally, Premium Support customers receive higher priority service with our guarantee of meaningful support response by next business day. Also, unlimited developer licenses are provided to Nintex Premium Support customers.

More information on Nintex Support Options

Don't just take our word for it. What do Nintex customers and partners say about Nintex Support?

If you wish to discuss your Nintex Support Options further please contact Nintex Sales