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Wawanesa Insurance delivers better member experiences with Nintex

Full-cycle automation frees up time for brokers and employees to deliver more value to members.

Wawanesa Insurance is a Canadian mutual company owned by its policyholders. It is one of the largest property and casualty insurers in Canada and operates in all areas of Canada, California, and Oregon in the United States.

Wawanesa is facing an increasing demand to deliver better member experiences. Nintex full-cycle automation was chosen to reduce manual and repetitive tasks being completed by brokers and employees, to allow them to spend more time with members.

Company
Wawanesa Insurance
Website
wawanesa.com
Industry
Insurance
Country
Canada
Capabilities Used
Robotic Process Automation
Process Identification
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Who they are

Wawanesa Insurance is a Canadian mutual company owned by its policyholders. It is one of the largest property and casualty insurers in Canada and operates in all areas of Canada, California and Oregon in the United States.

What they need

Wawanesa is facing increasing demand to deliver better member experiences. By enabling brokers and employees to spend less time on manual and repetitive tasks with process automation, they can spend more time delivering value for members.

How they did it

By combining process discovery, robotic process automation (RPA), and analytics in a single, easy-to-use platform, Wawanesa gained visibility into which tasks are being executed by employees, where bottlenecks exist, and how to make processes more efficient.

Knowing what to automate for ROI

Wawanesa Insurance chose Nintex’s full-cycle automation, which combines Process Discovery with RPA and analytics, to leverage the power of cloud automation to help them successfully scale. By reducing manual and repetitive tasks with process automation, Wawanesa has enabled brokers and employees to spend more time on tasks that deliver value for members.

The combination of Process Discovery and RPA has shown Wawanesa which tasks are being executed by their employees, where bottlenecks exist, and how to make processes more efficient, with the result being better ROI.

During the selection process for an RPA vendor, process discovery was identified as an additional value add that not all vendors offered at the time.
Rick Medina, Director, Operational Excellence Team
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