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National Gallery Singapore responds to contingency requirements with Nintex

Weeks before COVID-19 was declared a global pandemic, the Gallery implemented a new visitor registration to support updated business contingency requirements in just three days.

At the start of the COVID-19 outbreak, the National Gallery Singapore formed a committee to determine business contingency plans and realized the need to support contact tracing with a contact-free visitor registration form.

The Gallery’s IT team worked with SRKK, a Nintex Partner, to swiftly implement the visitor registration form using Nintex Workflow Cloud in just three days. Visitors to the Gallery sign-in via an anonymous form accessible from their personal mobile device. Once submitted, all details are recorded in a SharePoint online list and any responses meeting flagged parameters are escalated to the museum’s security team.≠

Company
National Gallery Singapore
Website
nationalgallery.sg
Industry
Government
Country
Singapore
Capabilities Used
Automation Cloud
Forms
Mobile Apps
pdf

Who they are

The National Gallery Singapore oversees the world’s largest public collection of Singaporean and Southeast Asian art – a collection of over 8,000 pieces. The 64,000 square meter art museum opened in 2015 and had nearly 1.8 million visitors in 2019.

What they need

The Gallery needed to optimize processes across the museum, especially for its front-facing employees interacting with thousands of visitors each day. When the COVID-19 pandemic broke it became even more critical that the museum digitize and automate processes.

How they did it

The Gallery adopted Nintex Workflow Cloud to eliminate various forms and workflows museum wide. The Gallery quickly built and implemented a new visitor registration form (or process) as part of updated business contingency requirements in response to COVID-19.

Nintex Workflow Cloud enables swift response

Operating one of the country’s biggest and most popular museums requires effective and streamlined processes. The Gallery has been using Nintex since 2018 to automate workflows, map and manage processes, and optimize back-of-house and front-of-house operations. When the Gallery’s COVID-19 committee determined the need to support contract tracing with a new visitor registration form, the Gallery’s IT Team knew that they could build a solution with Nintex Workflow Cloud.

Working with Nintex Partner SRKK, the visitor registration form was up and running in just three days, including testing and review with the COVID-19 response committee. The form’s fields can be easily updated as requirements and recommendations from regulatory authorities change. And if someone with the coronavirus visits the Gallery, the organization is able to provide data to support contact tracing to relevant authorities with no delay.

Implementing the visitor registration form so quickly just wouldn’t have been possible without Nintex Workflow Cloud. It made solving a business-critical problem fast and simple.
– Victor Kong, IT Manager, The National Gallery Singapore
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