Global leader in chemical supplies cuts order approval and processing time from weeks to days
Buckman, a Tennessee-based global leader in specialty chemical supply, found its procurement department drowning in email. Its process relied on email to gather all necessary technical data, prices and approvals needed to procure essential equipment and products. This led to a lengthy purchasing process that frequently required staff to spend time consulting with technical experts and gathering facts and specifications from multiple resources.
Buckman needed to establish a single, smooth approval flow for procurement that would significantly decrease the amount of emails. “We needed a system that would guarantee that the right people would have the right information and interact with our procurement process in a timely manner,” says a Buckman buyer.
Working with IT partner Orbid, Buckman implemented a solution that enabled them to create an intelligent workflow that guides the entire purchasing input and approval process. This new workflow organizes, streamlines and automates communication for each employee. “We used to receive 30 or more emails just to get one piece of equipment purchased. Now we receive one email with all of the information and approvals we need,”the buyer notes.
Approval workflow goes from five weeks to a few days
With Nintex, Buckman cut order approval and processing time from up to five weeks, down to just a few days.
“Making a purchase without having to ask for additional input from technical experts is a huge improvement for us,” says the buyer. “Our experience with Nintex has been so positive that we are now evaluating a migration to Nintex Workflow and Nintex Forms for Office 365.”
Streamlines procurement tasks
Nintex is very user-friendly. The best thing is that everyone in the approval chain, from start to finish, can instantly see if an order is getting held up and requires action. In the past we were forced to sort through volumes of email messages to determine where an order was held up and why it wasn’t moving forward."