Insurance Fraud Bureau reduces document handling time by 80 percent
The Insurance Fraud Bureau (IFB) of Massachusetts investigates approximately 4,000 potential fraud cases a year. Each case requires a copious number of documents, 80 percent of which were paper. When an investigation kicks off, the bureau prints out stacks of electronic documents, making the entire process paper-based.
“Before, we had to stick someone in front of a copy machine to copy thousands of documents,” says IFB’s IT Development Manager, Ira Dobrow. “All the papers went into a box, which the investigator wouldn’t get until someone dropped it off. A process that could be delayed up to a week, which caused frustration for all parties involved.”
Tracking down documents was time-consuming and created delays in case processing. Dobrow needed a way to expedite the case investigation process and sought a solution from Nintex partner KnowledgeLake.
Intelligent process automation shaves a week off every investigation
Centralized document management workflow
Since implementing Advanced Workflow for SharePoint, IFB now scans documents into electronic format and stores them in a central online SharePoint document library. Documents are tagged to the correct case and routed accordingly. Distributing paper documents is no longer necessary, and the new process shaves a week off each investigation. With the online document library, team members can access investigation materials from within the business applications they use every day.
Automating the investigation process helped the bureau reduce copying and printing costs by about $5,000 a year and eliminated the need for storage of paper documents.
