WISE Employment puts Nintex Promapp® to work for process excellence

When the government of Australia changed its rules around Disability Employment Services (DES), employment services provider WISE Employment saw tremendous growth. As the organization experienced significant growth they soon realized they needed to take a closer look at their processes.

The organization struggled with an inconsistent and decentralized approach to process management. Process documents were stored in a combination of Microsoft Word, Excel, and Visio. Many processes were out of date with no particular individual responsible for them, mapped in non-standard formats, and stored in various locations

This approach led to inconsistent customer experiences, errors, inefficiencies, duplication of work, and little continuous improvement efforts. WISE Employment needed a better way to map and manage processes organization-wide. Their answer was Nintex Promapp®.