WISE Employment puts Nintex Promapp® to work for process excellence

When the government of Australia changed its rules around Disability Employment Services (DES), employment services provider WISE Employment saw tremendous growth. As the organization experienced significant growth they soon realized they needed to take a closer look at their processes.

The organization struggled with an inconsistent and decentralized approach to process management. Process documents were stored in a combination of Microsoft Word, Excel, and Visio. Many processes were out of date with no particular individual responsible for them, mapped in non-standard formats, and stored in various locations

This approach led to inconsistent customer experiences, errors, inefficiencies, duplication of work, and little continuous improvement efforts. WISE Employment needed a better way to map and manage processes organization-wide. Their answer was Nintex Promapp®.

100

processes published and embedded across the organization

Overall process rating of 4.8 out 5 stars

60%

increase in disability services market share

Company
WISE Employment
Website
Industry
Not-for-Profit
Country
Capabilities Used
Process Mapping

Who they are

WISE Employment is a not-for-profit employment services provider. The organization helps job seekers find meaningful work and helps employers find the right staff.

What they need

Struggling with out-of-date, non-standardized process management and little continuous improvement, WISE Employment needed a better way to map and manage its processes organization-wide.

How they did it

The organization is using Nintex Promapp® to document its processes and establish a culture of continuous improvement.

A smarter approach to process

Nintex Promapp®’s easy-to-use navigation allows for WISE employees to map and provide feedback on processes with little training. Once mapped, WISE can apply value stream mapping and customer-centered design principles to improve the efficiency and effectiveness of their processes.

With the support of WISE’s executive leadership team, Kon Stoilas, Organizational Development & Learning Manager at WISE Employment, was part of the team that led the initiative to improve processes at the organization. At the start of the project, WISE had nearly 230 processes documented, yet only 34 were current. The rest were redundant or outdated.

Since implementing Nintex Promapp® one year ago, WISE has produced over 21,000 process views of 100 published processes across the organization. Employees share that WISE’s processes enable them to be more effective, scoring WISE an overall process rating of 4.8 out of 5 stars.

We see process excellence as a journey and Nintex Promapp® as the key strategic tool within the business to achieve it. This is a long-term strategic approach.
– Kon Stoilas, Organizational Development & Learning Manager, WISE Employment
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