Western Sydney University embarked on a project to establish an enterprise-wide service management system. They knew that process was crucial for the system design. They required a tool to centralize and standardize their processes, be easy to use, and aid with regulatory compliance.
Western Sydney University is one of Australia's leading institutions, ranked in the top 250 universities globally.
To bring teams onto a centralized, standardized tool to map and manage processes.
The business transformation team adopted and promoted Nintex Process Manager. They reached out to individual departments, found process champions and conducted many training sessions to map out processes.
As we know, sometimes processes can be very, very complicated. Some of the cross functional process maps can go beyond pages. The adoption of Nintex Process Manager definitely helps staff to understand these maps a lot easier. And now we utilize those process maps, not only in various projects that we do, but also in daily operational life because they utilize these maps as a working manual.Sara Zhou, Business Improvement Manager, Western Sydney University
