ClearView Simplifies Processes and Eliminates Inconsistencies

Improvement in Process Mapping Leads to Well-Documented and Standardized Processes

After implementing Nintex Promapp® and providing training sessions to drive staff engagement, ClearView saw a dramatic shift organizational productivity. Nintex Promapp® simplified the company’s process for documenting procedures, which lead to increased employee awareness and productivity.

Providing a single source of information, Nintex Promapp® helped foster a continuous improvement mindset within the company, where the software is a visual representation of how ClearView operates. This opened the door to standardized processes across the company, increasing access to and engagement with process information.

The simple, easy-to-use interface of Nintex Promapp® integrated seamlessly with the company’s “do simple” approach, helping ClearView create forms that allow employees to manage workflow in areas like complaints, incidents and claim notifications. Each of these forms is linked back to the processes so that changes are clearly communicated and identified. With processes documented and simplified, ClearView is now implementing a continuous improvement program, using the software to focus on quality and reporting.