ACC New Zealand establishes single source of truth with Nintex Promapp®
Established in 1974, New Zealand’s Accident Compensation Corporation helps prevent injuries and provides personal injury insurance coverage for the country’s 4.8 million residents and overseas visitors.
In 2016 ACC undertook a survey of all its staff to find opportunities for improvement. The organisation wanted to ensure employees could easily access and find the information they required, and that information was up-to-date, and understandable. The survey identified key opportunities for process improvement to help ACC employees better serve their clients. One of the first steps was ensuring a single source of truth for processes across the organization.