What is process intelligence exactly? Let’s demystify it

Process intelligence is an organization’s ability to identify bottlenecks and improve operational efficiency. It provides teams with accurate information about what work exists, who is involved in the work, how long it takes for the work to be completed, and where work can be automated to become more efficient or effective.

In essence, process intelligence helps you understand what’s going on today so you can plan for a better tomorrow.

Learn how process intelligence can help to deliver process insights and drive continuous improvement across your business with this eBook: Demystifying process intelligence.

Three main process intelligence technologies

There are three main technologies that complete an end-to-end solution for process intelligence. Process intelligence tools utilize machine learning algorithms to collect event data in a process from systems and applications, such as an ERP and CRM, and to analyze data and visualize processes.

  1. Process mining: to analyze operational processes based on the enterprise event logs that help enterprises analyze and discover operational processes.
  2. Task mining: a technology that allows businesses to capture user (or desktop) interactions data which allows them to analyze how employees are getting work done.
  3. Process mapping: data collected through process and task mining that helps build out detailed process maps which will create a clear picture of how business processes are being carried out and the stakeholders involved at each step.

What are the benefits of process intelligence?

Executed correctly, there are many benefits to investing in process intelligence tools. Read the eBook ‘Demystifying process intelligence’ to see how organizations are deriving value from their process intelligence initiatives, which include:

  1. Data-driven decision making
  2. Cost and time savings
  3. Sustainability by reducing paper dependencies
  4. Identifies and eliminates inefficiencies by providing faster, more accurate results
  5. Effective benchmarking and reporting

Debunking common process intelligence myths

There are several myths around process intelligence which are restricting enterprises to explore the technology, and have been dispelled with facts and enterprise case studies in the eBook:

Myth #1: Process intelligence tools pry on sensitive user and enterprise data

Most platforms follow robust security and governance standards, are GDPR and CCPA compliant, have data encryption standards, and also manage access to sensitive information to limited users.

Myth #2: Process intelligence tools are just a precursor to an enterprise’s automation program

While process intelligence tools help enterprises build an automation pipeline, they also help enterprises map out their business processes, enhance visibility across each process and reduce automation implementation timelines.

Myth #3: Process intelligence is an additional expense; manual process discovery is more economical.

Process intelligence solutions help choose the highest ROI process to automate, streamlines process mapping and reduces automation implementation timelines significantly. Ultimately this maximizes the savings brought in by the automation program

Process intelligence finds insights in business processes

In today’s competitive business landscape, the speed to analyze, automate and realize value is key to the success of an enterprise digital transformation initiative. The enterprises which are agile in their approach and are constantly striving to optimize their business processes will have a better chance of winning against their competitors.

Using process intelligence, enterprises can obtain a clear and precise view of tasks that have strategic value and the tasks which are transactional in nature. Such discoveries reveal the complexities in processes and thus help enterprises chart out a plan for intelligent automation solutions.

By combining data, analytics, and learning algorithms, process intelligence provides enterprises a framework to find insights in their existing business processes. Enterprises need to craft a structured roadmap for process intelligence and work to implement it in a targeted fashion to achieve their desired outcomes.

 

 

Learn how process intelligence can help to deliver process insights and drive continuous improvement across your business with this eBook: Demystifying process intelligence.

 

 

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