Give customers the service they deserve
Great customer service means fast responses and quick resolutions. Automate your call center and ticketing processes to handle more requests, streamline operations, and solve customer issues faster.
Superior service
Keep your call center running smoothly
Use powerful automation to anticipate call volumes, optimize staffing, streamline call center tasks, and create a knowledge base so your team can quickly find answers and fix issues.
Collect customer feedback the easy way
Automate surveys to capture valuable insights from customers, partners, or employees and make sure the right people get the feedback they need – digitally, fast, and hassle-free.
Boost engagement and communication
Keep things simple by automating document management, securing sensitive data, and cutting down on paper. Build trust and customer loyalty with clear, targeted messages.
Satisfied customers
Guide your agents to help your customers
Give your frontline team the info they need, right when they need it, to give customers better service and sales assistance. Keep your agents in the know and see results that improve your bottom line.
Mobilized client services
Simplify data collection
Streamline how you gather and process data in the field to deliver faster, more effective service. No matter how big or small the task, Nintex Automation saves time by eliminating manual data entry.
Hello there
Welcome new customers
Create self-service tools that make life easy for new customers without skimping on support. Let automation reduce admin work, speed up tasks, and transform your onboarding.
Featured Template
Deliver a seamless experience
Automate workflows to collect customer details, update ticket status, and connect to knowledge bases. All of which leads to quicker, more accurate responses and happier customers.
Why Our Customers Trust Nintex on
FAQs
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What is Nintex, and how can it support customer service operations?
Nintex is a process automation platform that helps streamline customer service operations by automating tasks like form submissions, routing, document generation, and case management. It helps teams work more efficiently, improves response times, reduces errors, and supports a better experience for both agents and customers.
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Which specific customer service processes can Nintex automate?
Nintex can automate a wide range of service workflows, including:
- Case intake and routing
- Customer onboarding
- SLA tracking
- Escalation management
- Customer feedback collection and analysis
- Knowledge base article approvals
- Service order processing
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How does Nintex improve customer response time?
Nintex speeds up service by automating task assignments, alerts, and escalations. Requests go to the right person faster, so your team can respond and resolve issues without delays or manual handoffs.
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Can Nintex integrate with our existing CRM or service platforms like Salesforce, Dynamics 365, or Zendesk?
Yes. Nintex connects with many leading CRM and service platforms, allowing data to flow smoothly between tools. This lets your agents continue working in the systems they know while automation runs behind the scenes.
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How can Nintex help reduce errors and improve compliance in service operations?
Nintex helps enforce consistency through rules-based workflows. Automated audit trails, version control, and documentation make it easier to stay compliant with internal policies and industry regulations.
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What kind of visibility does Nintex provide into our customer service processes?
Nintex offers dashboards and real-time tracking so you can monitor open cases, workflow performance, and process bottlenecks. This helps leaders make informed decisions and continuously improve service operations.
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Is it possible to empower non-technical staff to build or modify workflows?
Absolutely. Nintex is built with no-code and low-code tools, so customer service managers or team leads can build and adjust workflows using drag-and-drop functionality. We make it simple for your team to have more control without relying on IT.
