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Help Desk automation is just the ticket

With Intelligent Process Automation (IPA), it’s easy to save time and make better use of talent when you automate common Help Desk tasks. Eliminate busy work and repetitious tasks—including assigning tickets to specific employees, tracking response metrics, and even accessing the support portal itself.

Track, prioritize, and solve support tickets

When employees come to IT with a problem, it’s meant to be solved. Unfortunately, lost tickets and slow responses often get in the way—triggering multiple requests and creating frustrated employees—only adding to the original issue.

Take the pain out of the ticket process

Let your IT department get to the problem faster. When you automate and integrate critical information, required information is automatically captured and notifications are sent to keep requests moving along. Automatically assign an owner and a due date and prioritize or escalate overdue tickets. Integrating knowledge bases allows your team to provide faster and more accurate responses, and integration with ITIL/IT service management systems ensures IT policy compliance.

The benefits

Faster response time

Solve problems faster so you can get employees back to work.

Track service levels

Get real-time data with insights into number of incidents, time to resolution, and user satisfaction.

Respond from anywhere

Take advantage of process applications to handle tickets on the go.

Ready to make the leap?