Help desk support

Better, faster help desk support

Help desk automation is just the ticket

With Nintex, it’s easy to save time and make better use of talent when you automate common help desk tasks. First map out your help desk processes and identify areas where automation can build efficiency and save time. Then you can eliminate busywork and repetitious tasks—including assigning tickets to specific employees, tracking response metrics, and even accessing the support portal itself.

Benefits
Accelerate response time
Solve problems faster so you can get employees back to work without delay.
Track service levels
Get real-time data with insights into numbers of incidents, time to resolution, and user satisfaction.
Respond from anywhere
Provide remote-accessible process applications to handle tickets on the go.
Track, prioritize, and resolve support tickets fast

When employees come to IT with a problem, they need it fixed quickly. Unfortunately, lost tickets and slow responses often get in the way—triggering multiple requests and creating frustrated employees, which leads to lost productivity—only adding to the original issue. But with Nintex, help desk support is expedited and streamlined to a speedy resolution.

Streamline support cases from end to end

With Nintex, support requests are quickly and easily triaged and routed to the right people to assist, from the initial notification and assessment by the help desk all the way through to resolution.

Make the ticket process painless and stress-free

When you automate and integrate critical information and systems, all required information is automatically captured, so time isn’t wasted gathering it. Notifications are also sent to keep requests moving, owners and due dates are automatically assigned, and overdue tickets are prioritized or escalated. Integrating knowledge bases enables faster, more accurate responses, and integration with ITIL/IT service management systems ensures IT policy compliance.

A Nintex solution for every industry

No matter your industry or business role, the Nintex Platform gives your team the tools - and time - to get your best work done.

Ready to make the leap?