Workflow keeps people and planet healthier

Northumbrian Water uses Nintex Workflow for Office 365 to promote safety and regulatory compliance

The Nintex Workflow Platform is transforming how Northumbrian Water’s people work, and it’s connecting those people to processes and content throughout the company.

 One of the company’s most crucial uses of Nintex Workflow for Office 365 and Nintex Mobile is to track the physical condition of hundreds of chemical tanks—including those that might be underwater or 50 meters underground. Tanks that corrode can leak toxic chemicals that damage the environment and seriously injure people. They can also expose the utility to tens of thousands of pounds in regulatory fines and even higher civil damages.

 Previously, Northumbrian Water tracked chemical tank status with spreadsheets and paper forms that took time to be routed back to databases, weren’t searchable, and didn’t facilitate analyses. Now, with remote workers armed with Nintex Mobile on their devices, tank conditions are recorded promptly and accurately using Nintex Forms. Then, Nintex Workflow for Office 365 quickly routes the surveys to a SharePoint Online database, where business analysts can use front-end analysis tools to spot issues and address them more promptly than ever before.

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Northumbrian Water, in the northeastern UK, supplies water and sewage services to about 1.3 million properties. 

Business Situation

The utility needed to extend workflow to remote environments—underground and overground assets—and to suppliers and contractors not on its enterprise network.


Business users at Northumbrian Water quickly created solutions using Nintex Workflow and Nintex Forms for Office 365, as well as Nintex Mobile. One enables remote workers to survey underground chemical tanks, with the results uploading to a SharePoint Online database for easy, accessible analysis. 

Workflow solution developed by business users in two weeks, not three months

George Schley, Business Analyst at Northumbrian Water, and his colleagues worked with technology partner, Synergi, to create the Nintex-based solution in just two weeks, rather than the three months or more he says it would have taken with traditional technologies. Even better, business users—not specialized coders—created the solution themselves in a highly agile process that included six iterations in rapid succession.

 The bottom-line result is helping one of the UK’s largest water utilities to maintain its physical infrastructure more cost-effectively, meet regulatory requirements more successfully, and even boost the health and safety of its workers, contractors, and customers.


Safety icon
Promotes worker safety and broader culture change
Fast icon
Accelerates solution creation from three months to two weeks
Environmental leaf icon
Helps meet environmental requirements and avoid regulatory penalties
With Nintex for Office 365, our people can connect and access workflow in just about every way imaginable. It's fantastic.

With Nintex for Office 365, our people can connect and access workflow in just about every way imaginable. It's fantastic."

George Schley, Northumbrian WaterBusiness Analyst