Power Coop delivers fast customer service and mitigates risk

Digital workflow powers faster document sharing and management

Arizona Electric Power Cooperative Inc. (AEPCO) provides power to more than 147,000 electric power meters and 350,000 co-op members in Arizona, California and New Mexico. 

The cooperative managed engineering drawings using a cumbersome, manual change order process. When AEPCO engineers needed drawing changes, they’d print out the PDFs, mark the drawings in pen, make note of the changes and mail the drawings to the designers. A designer would then study the change order requests, make the changes in the original documents and enter those drawings into the system. 

It could take months for these changes to make it into the system, resulting in many issues, including version control problems. Engineers could never be entirely certain if a drawing on the cooperative’s SharePoint was the most up-to-date version. AEPCO needed to replace these manual processes with an automated solution that provided accuracy and speed.

Digital workflow powers faster document sharing and management at Arizona Power Coop
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Products used by Arizona Electric Power Cooperative
Arizona Electric Power Cooperative Inc. provides power to more than 147,000 electric power meters and 350,000 co-op members in Arizona, California and New Mexico through six “Class A” member distribution cooperatives. 

Business Situation

AEPCO used a time-consuming, manual system to make change order requests that often resulted in slow turnaround to customers and challenges with consistently tracking changes. They needed to replace these manual processes with an automated solution that provided accuracy and speed.

Solution

Integrating Nintex Workflow into their processes, AEPCO has enhanced version control, improved accuracy, and quicker turnaround for their customers. 

Process improvements yield 95 percent time-savings

With Nintex digital workflow automation, AEPCO now makes the marked-up drawings immediately available to customers. And since the process is now automated, final drawing changes take days, rather than months.

Benefits

Indexing records into the records center generates 95% in time savings a year
Indexing records into the records center generates 95% in time savings a year
Changes are available within a week instead of months
Changes are available within a week instead of months
Risk is mitigated and customers benefit from saved time
Risk is mitigated and customers benefit from saved time
Nintex has transformed our change order process from slow and manual, to quick and accurate.

Nintex has transformed our change order process from slow and manual, to quick and accurate. I’m a big advocate of Nintex. It fits very well with the model of SharePoint."

Gerard Rodriguez, business information manager atArizona Electric Power Cooperative