Denver virtualizes emergency operations center amid global pandemic
Denver quickly transformed its Emergency Operations Center to be virtual, using digital forms created with Nintex.
On Friday, March 13, 2020, Denver’s Emergency Operations Center (EOC) faced an emergency—of its own.
City officials sent workers home knowing that most of them, including those on the EOC, wouldn’t be coming back on Monday, as part of the government’s stay-at-home response to the COVID-19 pandemic. The City and County employs more than 11,000 people across 50+ business units, and its EOC is made up of 100 total members with representatives from across the city.
The emergency: How to keep most of an EOC’s shift of 100 members working to ensure public safety when every tool and process they relied on was physically in a 1,000 sq. ft. facility to which they would no longer have access. With the help of the right technology, Denver’s Technology Services department succeeded.