Denver virtualizes emergency operations center amid global pandemic

Digitize, communicate, and collaborate

Denver’s Technology Services department set up a Microsoft Teams site to serve as an online EOC in which workers could communicate and collaborate. It was a great start, but there were still workflows that were dependent on moving some 50 pencil-and-paper forms from desk to desk in processes that could each take up to seven steps. The team wanted more customization than it could get from InfoPath, and just using SharePoint as a repository for Word docs was likely to result in the templates getting inadvertently overwritten.

Fortunately, Denver’s Technology Services department had experience with Nintex and knew it could provide the solution they were searching for. Over the weekend, they digitized 20 forms using Nintex Forms, and quickly brought that number up to 65 over the three-month activation.

The swift activation of the virtual EOC has not only allowed Denver employees to be productive, but it also keeps them safe as they don’t need to report to a physical office to respond to an emergency. With Microsoft Teams and Nintex Forms they can be effective and even more productive from the safety of their homes.