Episode 1: Practitioner conversation: Key trends and changes for people, process, and tech
Watch this session on demand, for this exclusive shared services panel where Toby Hayles, Enterprise Director at Nintex, Paul Morrison, Managing Director at Proservartner, and Phil Lambert, Senior Director at Proservartner, will be discussing industry trends that are playing a role in how we prepare for 2023.
At the London edition of Shared Services & Outsourcing Week Europe Autumn 2022 this October, leaders from across Europe debated the shifts and pressures that are requiring GBS leaders to achieve more with less in a market of great volatility and uncertainty.
The challenges loom large:
- PEOPLE: How can our people survive and flourish in these challenging times? How are shared service organisations (SSO’s) adapting to hybrid working, greater use of technology, staff retention, and development challenges?
- PROCESS: How can processes be streamlined, standardised, and integrated faster? How are effective SSO’s communicating, improving, and validating their adherence to process?
- SYSTEMS: How can technology take on strain in a more agile, impactful manner? What is an optimal technology model and what are best practices to govern and leverage it?
Watch this webinar on demand to hear how SSO’s around the world can successfully tackle these challenges. Attendees of this panel discussion webinar will hear about real practitioners’ cases in operating model strategy, process optimisation and digital best practice, and provide perspectives for plans heading into 2023.
