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Achieving excellence in shared services in 2023 (Episode 2)

Episode 2: How to orchestrate seamless collaboration and workflow

For Shared Services Organisations (SSO), process excellence is a key enabler to deliver against quality, productivity, and efficiency targets. Join this informative four-part series with Toby Hayles to hear how shared services organisations around the world can successfully tackle process excellence challenges and receive a copy of the Shared Servicing and Outsourcing Network’s report: THE HYBRID WORKFORCE: HOW TO ORCHESTRATE SEAMLESS COLLABORATION AND WORKFLOW.

An effective hybrid work strategy satisfies employees’ needs for flexibility while enabling them to conduct their work seamlessly from anywhere in the world. However, without the right technologies in place, it can be challenging to orchestrate seamless workflows and communication streams. Shared service organisations are well-positioned to deploy a hybrid work strategy that meets the expectations of both the employees and the business.

In this session, we will be addressing:

  • The challenges businesses have faced in establishing a hybrid workforce
  • What opportunities there are for strategic governance in a hybrid work model
  • How process mapping can help management services get organised


Toby Hayles

Toby Hayles
European Enterprise Director, Nintex


Episode 3: End-to-End Transformation by Intelligent Automation

Date: Tuesday, January 17, 2023
Time: 11:00 AM GMT

Episode 4: CPI in shared services for digital transformation

Date: Wednesday, February 1, 2023
Time: 11:00 AM GMT