SSON State of the Global Shared Services Industry Report 2021

How to 'Stay Ahead' in 2021

If there is one thing 2020 taught us, it’s to expect the unexpected. We discovered that we can be productive while working remotely. For some of us, the challenge of maintaining our mental and physical health and creating a healthy work-life balance–however—remains to be solved. 

Nevertheless, there is no going back. Organizations learned that they don’t need to invest in expensive real–estate, that travel can be curtailed, that they can recruit from outside of their immediate commuting range, and that virtual teams work well together (given enabling technologies and enough personal touch points). Indeed, the reality of digital transformation has escalated as both virtual and digital have come to define resilient business operations. 

Each year, Shared Servicing and Outsourcing Network (SSON) dives deep into the survey data to bring you highlights, lowlights, and key ideas regarding where you might focus your process optimization efforts.