Read the eBook to learn more

Please wait while form loads...

Couldn't load the form.

Please disable your ad blocker or try a different browser. If you continue to experience issues, please contact

SSON State of the Global Shared Services Industry Report 2021

How to 'Stay Ahead' in 2021

If there is one thing 2020 taught us, it’s to expect the unexpected. We discovered that we can be productive while working remotely. For some of us, the challenge of maintaining our mental and physical health and creating a healthy work-life balance–however—remains to be solved. 

Nevertheless, there is no going back. Organizations learned that they don’t need to invest in expensive realestate, that travel can be curtailed, that they can recruit from outside of their immediate commuting range, and that virtual teams work well together (given enabling technologies and enough personal touch points). Indeed, the reality of digital transformation has escalated as both virtual and digital have come to define resilient business operations. 

Each year, Shared Servicing and Outsourcing Network (SSON) dives deep into the survey data to bring you highlights, lowlightsand key ideas regarding where you might focus your process optimization efforts. 

Download the 2021 report now to learn about: 

  • Preferred operating model, expanded scope, new location strategies and the future of work 
  • Data, process insights and cloud-driven agility 
  • Expanded integration of robotics and AI technology