Ireland charity WALK is using a new risk management process built on Nintex Automation K2 in support of their mission to people with disabilities lead more independent lives. The organization can now create more standardized risk assessments, update them regularly, and share them easily, to ultimately protect and empower vulnerable adults.
Delivering a higher level of service
Challenge: Addressing growth of their service
Following several years of growth, WALK was working with a larger number of people with disabilities across a wider geographic area in Ireland. It therefore needed to produce, share, and update a far larger number of personal risk assessments for the vulnerable adults it supported. These personal risk assessments, together with person-centered plans, are vitally important documents that enable the charity to help people with disabilities become as independent as possible.
Initially, the charity selected a pre-built risk management solution, but this approach wasn’t a success. After a few weeks of discussing whether to test another off-the-shelf package or hire a developer, WALK discovered Nintex Automation K2. The charity evaluated the Nintex Automation K2 solution thoroughly, testing it against two other similar solutions.
Solution: Improved customer support
With some guidance from an IT partner, WALK used Nintex Automation K2 to set up an end-to-end process for creating, sharing, and updating personal risk assessments. With this workflow, the organization was able to standardize the format of its personal risk assessments and ensure that confidential personal information was only accessible to approved teams. WALK was also able to extend the scope of the risk management system to include not only personal risk assessments but also corporate risk assessments, such as those relating to governance and financial management.
In addition, the risk management process is helping WALK to improve the safety of vulnerable adults it supports, by making personal and corporate risk assessments more up-to-date and easily accessible to managers. For example, the Director of Residential Services can see all risks across 14 residential homes, color-coded, with red being the most serious. He can then make faster, better-informed decisions to improve the quality of life for people supported by the charity.
