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Zain Jordan overcomes compliance and governance challenges with Nintex

Automating complex processes to support growth and employee satisfaction

Since opening its doors in 1995, Zain Jordan has been at the forefront of the mobile telecommunication industry. Exceptional subscriber growth in the swiftly evolving mobile space has been driven by a commitment to using cutting-edge technology to provide unparalleled services to its subscribers. Zain Jordan is not just about connecting people; it’s about making a meaningful impact. Beyond telecommunications, Zain Jordan distinguishes itself through community initiatives, actively engaging in Corporate Social Responsibility and Corporate Entrepreneurship Responsibility programs.

Streamlined compliance and governance processes

Employees’ time freed up to focus on high value work by automating manual processes

Swift, efficient, and accurate compliance checks

Company
Zain Jordan
Website
Industry
Telecommunications
Country
Capabilities Used
Automation On-Prem

Who they are

Zain Jordan is part of Zain Group, the leading mobile telecom innovator across the MENA region. In 1995 Zain Jordan revolutionized telecommunications by introducing GSM mobile services and became the foremost telecom company in Jordan.

What they need

As Zain Jordan expanded across Jordan, compliance and governance became increasingly complex and consumed increasing amounts of employee bandwidth.

How they did it

Zain Jordan automated manual process not just for digital transformation but for a holistic operational rejuvenation. Zain Jordan uses Nintex to automate a significant portion of its compliance rules. Alongside this, the introduction of machine learning and AI brought structure and predictability to previously chaotic processes.

Automation journey leads to operational rejuvenation

Zain Jordan’s ongoing success and extensive operational landscape gave rise to a new set of challenges, particularly around the behind-the-scenes but crucial areas of compliance and governance.

Beyond the company itself, industry-wide developments also placed greater demands on Zain Jordan. Ensuring data integrity, safeguarding customer information, managing cross-border transactions, and adhering to regional regulations became both essential and increasingly time-consuming for the company’s employees. The growing expectation of instant services from customers added to the complexity.

They decided to automate many of the more burdensome and time-consuming compliance and governance processes. The goal was not just digital transformation; it was holistic operational rejuvenation.

The pre-Nintex era was full of tedious, fragmented workflows slowing us down. Post-Nintex, compliance verifications became swift, efficient, and, at the same time, far more accurate.
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