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Wataniya Mobile creates clear connections with Nintex Advanced Workflow and Modern Forms

Telecom provider improves customer service using automated workflows

Wataniya Mobile, a leading telecom provider for the Palestinian Territories, implements processes to make their business run easier and faster. But what happens when process gets in the way of success?

Asem Nairat, BI and SharePoint Team Lead at Wataniya Mobile, introduced Nintex Advanced Workflow to stop endless strings of process-related emails and phone calls that were interfering with serving Wataniya’s clients.

Company
Wataniya Mobile
Website
wataniya.ps
Industry
Telecommunications
Country
Palestinian Territories
Capabilities Used
Automation Cloud
Forms
pdf

Who they are

Wataniya Mobile is a leading telecom provider for the Palestinian Territories.

What they needed

Wataniya had used SharePoint Designer to create workflows in the past. It wasn't unusual to need three employees to create a single workflow in SharePoint. Once a workflow was created, the effort to improve the process took too much time.

How they did it

Wataniya streamlined processes, saved time, and ultimately increased revenue when the company implemented the Nintex Platform to automate key business processes. Example workflows include customer onboarding, self-service client portal updates, and document approvals.

Modern Forms for mobile devices improve productivity and drive satisfaction

Wataniya integrated Oracle ERP, SAP, and SharePoint with Advanced Workflow to manage business processes across HR, marketing, and customer service. Approximately 84 workflows interact with 80 sophisticated forms, with an additional 20 forms benefiting from simple workflows designed to manage permissions or sync emails.

“Using Nintex [Modern] Forms, we can modify the look and feel, and integrate with mobile forms. All of this also makes for user satisfaction,” explains Nairat.

Looking ahead, Nairat predicts Wataniya Mobile will bring the benefits of Nintex Advanced Workflows to more employees as they migrate toward cloud computing, expanding the company’s current on-premises solution. He also plans to move beyond responsive design to designing forms specifically for the mobile environment. Nairat seeks to provide a positive user experience no matter what the platform or device.

With Nintex workflow automation, Wataniya puts people over processes.

I've been an IT guy, a developer, and SharePoint administrator. I have only three fears: that the electricity will be off; the Internet connection will be off; or that Nintex will be off. I don't worry much about that last one.
Asem Nairat, BI and SharePoint Team Lead, Wataniya Mobile
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