Saudi Electricity Company speeds development 10X with Nintex

Digital transformation accelerates SEC’s business ambition

As the biggest provider of electrical power in the Middle East and North Africa, the Saudi Electricity Company (SEC) is worth more than 480 billion Saudi Riyals (128 billion USD) in assets and serves more than 9.8 million customers. With that kind of footprint, modernizing processes was a priority at SEC.

SEC’s previous, mainframe-based management system relied on manual processes. Contractors had no way to submit project updates from the field. Consequently, managers based out of the company’s headquarters had little visibility into field status.

To address it, the company considered solutions from a range of first-tier ERP suppliers, as well as a solution based directly on SharePoint. However, those solutions either lacked the functionality that SEC wanted or were too expensive to develop and maintain. Then SEC found Nintex. Using a variety of Nintex technologies, including Nintex Workflow, Nintex Forms, and Nintex Mobile, SEC has created a series of solutions.

9+

million meters transformed into smart meters

Enables KPI reporting dashboard for better, data-driven decision making

10x

speed in solution development

Company
Saudi Electricity Company
Website
Industry
Energy
Utilities
Country
Capabilities Used
Advanced Workflow
Modern Forms

Who they are

Founded in 2000, the Saudi Electricity Company (SEC) is the largest provider of electric power in the Middle East and North Africa. The company has more than 37,769 employees and operates 45 power plants to serve more than 9.8 million customers.

What they need

With its field sites dispersed throughout the country, SEC wanted a better way to manage construction and maintenance issues with its many contractors working in remote sites.

How they did it

As part of its digital transformation, SEC is creating a growing range of intelligent automation solutions based on Nintex Workflow, Nintex Forms, and Nintex Mobile, including a Contractors’ Portal, Violations Control System, Maintenance Management System, Employee Complaints System and its Smart Metering Project.

A growing range of Nintex solutions

First up was a Contractors Portal and Construction Mobility solution, and a Violations Control System, Maintenance Management System, and Employee Complaints System soon followed.

The Contractors Portal is a way for both contractors and SEC managers to interact with a variety of business processes, including requests for project modifications, additional materials, return of materials, confirmation of completion certificates, special projects implementation, and work permits.

Thanks to Nintex, SEC developed the Contractors Portal solution up to 10X faster than it could have with other technologies.

With the Nintex-based portal, our managers now have access to data, pictures, and video of remote sites throughout the construction process, so they have a faster, fuller understanding of project status and can make better decisions about how to proceed.
– Ahmed Al Ssaggaf, Project manager of Advanced Technologies, Saudi Electricity Company
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