Orion Registrar ensures scalability and transparency with process automation

As an internationally accredited provider of auditing services, Orion Registrar acts as a certification body for companies trying to bring new solutions to market.

An end-to-end certification process had been built using Microsoft Access and a custom-built CRM solution, but the team at Orion Registrar quickly realized they needed to look for a new solution to meet their growth needs while continuing to provide a high level of customer service.

Working in conjunction with IT partner Catalyte, Orion Registrar implemented a new certification process, integrated with their on-premises and cloud-based systems.

50%

reduction in time spent on audits

25%

decrease in resources costs

1

centralized portal for auditors and customers

Company
Orion Registrar
Website
Industry
Professional Services
Country
Capabilities Used
K2 Software

Who they are

Orion Registrar provides thorough and fair auditing and certification services to clients in the United States.

What they needed

The company needed to update its certification process to provide better scalability and flexibility as its business grew.

How they did it

Working with technology partner Catalyte, Orion Registrar implemented a new certification process that integrated with its on-premises and cloud-based applications.

Streamlining certifications

Challenge: Lack of scalability

Orion Registrar’s existing certification process did not provide the scalability and flexibility needed to meet the company’s growth trajectory.

Solution: Fully automated certifications

The end result of the Orion Registrar/Catalyte project is an end-to-end certification application that provides internal processes to manage auditing as well as an externally facing portal where customers and auditors can gain a real-time view as to status and issues with their pending certification. “It’s a remarkably comprehensive system involving a cloud infrastructure, content management system, a collaborative work environment, extensive document management, and business application integration,” states Clark Pope, Director at Catalyte.

With Nintex K2 Five in place as the core of their certification solution, Orion now has a predictable, reliable, and scalable solution. They have seen significant time and cost savings, including a reduction of time spent on audit tasks from three hours to an hour. In addition, Orion has achieved cost savings of 25% due to reduced management and administrative costs.

One of our goals has been to change Orion from an emotionally-driven company to a data-driven company. If we didn’t have the workflows and if we didn’t have SQL Server and K2 Software, we would continue to be emotionally driven.
Paul Burck, President, Orion Registrar
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