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MBIE maintains ISO 9001 and ensures reliable data with Nintex Process Manager

Automating complexities while saving on costs

In a big organization like MBIE, tracking and keeping complex processes updated is nearly an impossible task. With Nintex Process Manager process mapping software, the documentation happens automatically and all the information appears on one screen.

Company
MBIE NZ Companies Office
Website
Industry
Government
Country
Capabilities Used
Process Manager

Who they are

The Ministry of Business, Innovation and Employment is the public service department of New Zealand charged with delivering policy, services, advice and regulation, which contribute to New Zealand's economic productivity and business growth.

What they needed

At the MBIE NZ Companies Office, 45 staff members deal with 400 calls and 4,000 transactions a day. They maintain 22 different registers and help other countries do the same. Adopting the ISO 9001 standard was crucial for the future of the organization.

How they did it

With Nintex Process Manager’s automated notifications and easy-to-use system, the MBIE Companies Office is saving time and money, while also achieving a higher level of accuracy and transparency in their processes.

Keeping track of every change

With Nintex Process manager, information is standardized and updated with every change and revision.

The various teams at the Companies Office have different levels of access to Process Manager depending on the information they’re dealing with, so confidential information is restricted to those with permissions.

On the other side of the scale, being able to share less-sensitive processes makes it easier to interact with other organizations and members of the public.

Nintex Process Manager had all the automated features for meeting our standards. And as the standards have changed, Process Manager keeps changing – that's really pleasing to us.
Anita Savelio, Quality Assurance Team Leader, MBIE NZ Companies Office
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