Unleashing productivity to deliver reliable legal advice faster

Keoghs is one of the leading providers of claims-related services to insurers, businesses and other suppliers to the insurance sector. They combine proven processes, technology and a low-cost infrastructure with deep legal and insurance market knowledge. This enables Keoghs to create individual solutions for each client that match their requirements in terms of quality, performance and value for money.

As a forward thinker, Keoghs recognized the need to transform its business through advanced technology, particularly to support its specialist teams to better deliver productivity and adhere to regulatory compliance. This led Keoghs to implement Nintex K2 Cloud which allowed them to create workflows without bottlenecks. Nintex K2 Cloud empowers case handlers to coordinate, advocate, escalate, document, track and report across their case portfolios. It also enables caseworkers to make intelligent predictable judgments on cases based on solid empirical evidence.

legal cases analyzed more accurately

95%

of business-critical processes digitized

reduction in IT bottlenecks

Company
Keoghs
Website
Industry
Professional Services
Country
Capabilities Used
K2 Software

Who they are

Keoghs is the leading provider of claims-related services to insurers, businesses and other suppliers to the insurance sector.

What they needed

Keoghs recognized the need for automation technology, particularly to support its specialist teams to better deliver productivity and adhere to regulatory compliance.

How they did it

Using Nintex K2 Cloud, Keoghs built a system where highly technical, complex cases could be analyzed from all angles far more quickly and accurately compared to before.

Reinventing legal case management

Challenge: A “rusty ball and chain”

The legal services market in the United Kingdom is experiencing rapid change because of forces including market consolidation, globalization and regulatory change. This leads to greater corporatization, new legal structures and an increased role of technology.

As a forward thinker, Keoghs recognized the need to transform their business early to support their specialist teams and drive efficiencies through advanced technology.

In common with many of their peers, Keoghs had implemented a Windows client-based legal case management solution in the past. As their need to accelerate processes increased, this solution had become a ‘rusty ball and chain’, preventing rapid changes and limiting Keoghs’ ability to scale to meet customer demands.

When looking for a replacement solution, Keoghs had several requirements that out-of-the-box case management solutions couldn’t meet.

Its focus on particularly complicated insurance claims—together with industry changes—meant Keoghs required a level of process excellence typically associated with advanced business process management tools. It needed an adaptive, flexible solution that could quickly scale – and grow alongside Keoghs – to meet ever-evolving client demands. These factors led Keoghs to choose a solution based on Nintex K2 Cloud and SharePoint.

Solution: Adaptive case management

Slicebread was selected as the preferred partner by Keoghs to implement a single case management solution, based on their previous experience of implementing large scale claims case management solutions utilizing Nintex K2 Cloud with SharePoint. The solution, named Tracker, formed Keoghs’ main business application – running 95% of all its critical processes from case management to product development and client reporting.

Tracker combined the power of SharePoint 2013 (across Document Management, Unified Desktop, Collaboration and Analytics) with document generation and Nintex K2 Cloud to manage and optimize business processes and increase overall business maintainability.

Designed to empower case handlers to coordinate, advocate, escalate, document, track and report across their case portfolios, Tracker enables caseworkers to make intelligent predictable judgments on cases and work allocation based on solid empirical evidence.

The solution also supports Keoghs’ lean principles, including:

  • Reducing activities that add no client value
  • Supporting ‘adaptive case management’
  • Empowering and guiding, rather than leading-and-preventing
  • Favoring visualization rather than escalations
  • Reducing IT bottlenecks to process management/process improvement

Overall, the workflow solution has streamlined core processes, including due diligence, drafting, negotiation and risk assessment. It has reduced process “waste” to increase billable hours, leaving time for improved quality and intelligent decision-making.

Delivering so much more than simply tracking to-dos, watching a calendar or keeping a file of notes, our future is to be truly dynamic – we have a vision of it, knowing exactly what has been done and being able to handle anything that might be next.
John Salt, Chief Information Officer, Keoghs
Request a live demo
See how you can manage, automate and optimize your business processes today ‐ get a demo from one of our experts.
Why Our Customers Trust Nintex on

Please wait while form loads...

Couldn't load the form.

Please disable your ad blocker or try a different browser. If you continue to experience issues, please contact info@nintex.com