Insurance Fraud Bureau reduces document handling time by 80 percent
Insurance Fraud Bureau reduces document handling time by 80 percent
The Insurance Fraud Bureau (IFB) of Massachusetts investigates approximately 4,000 potential fraud cases a year. Each case requires a copious number of documents, 80 percent of which were paper. When an investigation kicks off, the bureau prints out stacks of electronic documents, making the entire process paper-based.
“Before, we had to stick someone in front of a copy machine to copy thousands of documents,” says IFB’s IT Development Manager, Ira Dobrow. “All the papers went into a box, which the investigator wouldn’t get until someone dropped it off. A process that could be delayed up to a week, which caused frustration for all parties involved.”
Tracking down documents was time-consuming and created delays in case processing. Dobrow needed a way to expedite the case investigation process and sought a solution from Nintex partner KnowledgeLake.
