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Government Council Transforms its BPM Program with Nintex Promapp®

Government council saved +200 hours per process mapped

Kiama Municipal Council prioritized process improvement initiatives, ensuring continuous improvement with in-house capability.

The organization saw they had two main tasks – gain clarity about what they actually do and how they do it,  and then take that information and put it through a lean methodology to identify opportunities for improvement.  Nintex Promapp® was a BPM tool that people at all levels of the organization could use and relate to.


Kiama Municipal Council
Capabilities Used
Process Manager

Who they are

Situated on the South Coast of Australia, Kiama Municipal Council offers a broad range of services – from traditional government services to holiday parks and aged care facilities.

What they need

It was imperative to examine the council's processes and what improvements they could make with a standardized process mapping tool.

How they did it

Using Nintex Promapp®, the council mapped over 200 processes in the first 12 months and saw significant efficiency improvements - saving them around one full-time employee in terms of non-value adding steps.

Smooth and simple implementation

When it came to implementing Nintex Promapp® across the organization, Kerry McMurray, Director of Finance, Corporate and Commercial  Services, says it was quick and painless. They brought the Nintex Promapp® team in to run some sessions with executives, the senior leadership group, and then ran information sessions for all staff.

Any initial skepticism amongst staff was overcome when they saw the inefficiencies in the mapped processes. The council also found value in involving customers in the process review for processes like the admission process in the aged care facility. This gave them some incredible insight̓ and helped create what they call an outside-in service design.



"Processes like applications for tree pruning and removal have come down from 48 days to 18 days."
Kerry McMurray, Director of Finance, Corporate and Commercial Services, Kiama Municipal Council
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