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Scott’s Refrigerated Logistics improved operations with Nintex Promapp

As Australia’s largest fully-integrated cold-chain logistics provider and the market leader in temperature-controlled road and rail transport, Scott’s Refrigerated Logistics has standardized on Nintex Promapp® to deliver business process consistency across the company’s seven divisions.

Scott’s Refrigerated Logistics provides services to a diversified and blue-chip customer base comprised of food and beverage producers and leading supermarkets. Their valued customers are serviced from 24 cold storage facilities across all Australian mainland states with a transport fleet of approximately 600 trucks and 450 rail containers. The company has around 2,000 employees and more than 1,000 customers.

“Ultimately, we want to ensure that we are aligned around one consistent process across all business activities to support visibility between different divisions, reduce manual and paper-based processes, and drive staff accountability,” says Craig Lee, Business Process Manager, Scott’s Refrigerated Logistics.

“Nintex supported us in this quest, equipping the business with capabilities to deliver process excellence across all the divisions and states we operate in helping enhance our customer-focused culture, ensuring that integrity and customer service remain the cornerstone of our success.”

Happy customers are powerful advocates

Scott’s Refrigerated Logistics was recently acquired by Anchorage Capital Partners and consulted Affinity Education Group—also previously acquired by Anchorage Capital Partners—to learn how Affinity successfully implemented Nintex Process Platform process management capabilities to create consistent processes and support compliance requirements across their network of 150 childcare centers nationwide.

Scott’s Refrigerated Logistics decided to invest in the Nintex Process Platform to develop an intuitive, visible, and easy-to-use framework of processes that support complex compliance requirements and the ongoing digitizing of legacy, paper-based processes, along with built-in automation functionality to update processes in real-time.

Craig explains, “We could clearly see the benefits of Nintex within Affinity Education Group and concluded that we could also transform our business by leveraging the process management and automation capabilities of Nintex.

“This will help support centrally-held processes which can be updated and shared with all key stakeholders, provide for one source of truth, as well as drive greater compliance and accountability across business divisions as diverse as human resources, commercial and fleet management.”

In line with Scott’s Refrigerated Logistics’ commitment to continuous improvement and constantly evolving in response to market conditions and individual customers’ demands, the organization has identified more than 100 processes that will now be standardized on Nintex across seven functions.

Deployment has already commenced with Nintex supporting new processes being developed across customer service, pick-up and delivery, and time management. Standardization on Nintex will enable rapid changes and improvements to everything from delivery docket procedures to incident management and customer experience.

Wrapping it up, Craig concludes: “Managers working with these new processes will enjoy the benefits of having one centralized, searchable source of truth where changes update automatically. By embracing new technologies such as Nintex, Scott’s Refrigerated Logistics will maintain our market-leading position and refrigerated logistic provider of choice across Australia.”

See how other organizations have gained total visibility and control over their business processes with Nintex Promapp®, click here.


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Laetitia Smith

Leading and executing on Nintex's PR/AR initiatives and social media program, Laetitia Smith fills the role of corporate marketing director. She loves collaborating with customers to share their success stories as they manage, automate, and optimize their business with the Nintex Process Platform.

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