Pharmaceutical firm sees fewer delays as a result of efficient travel approval
Digitized travel approval process delights employees
Business travel can be stressful in the best of situations, but for employees at Ferring Pharmaceuticals, the stress started before the travel even began. Ferring’s travel approval process was paper-based and inefficient. Travel requests were backlogged and sometimes travel was not approved by managers until just prior to scheduled departure dates.
Because managers could only receive and approve travel requests when physically in the office to process paperwork, there were often backlogs of requests that caused delays in approvals. This often meant that travel was approved only days—or sometimes just hours —before employee travel dates.
“Getting travel approved was stressful,” says Giacomo Parato, IT Analyst at Ferring Pharmaceuticals. “Employees never knew how long the process would take, or if submissions would bounce back to them because of data errors.”
Ferring needed a solution that would digitize and automate its travel approval workflows; enable managers to approve requests, regardless of their location or network connectivity; and make searching for and accessing documentation easier.
Ferring designed and built a SharePoint library for travel approvals and used Nintex Workflow and Nintex Forms to facilitate submission and approvals.
