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Auswide Bank is on the road to improve customer experience with Nintex

Leveraging process automation and management to improve customer experience.

 

Based in Queensland, Australia, Auswide Bank serves over 85,000 customers in the region. Auswide Bank’s customers and providing them with the best banking experience is at the core of everything it does. This promise to its customers led Auswide Bank on what it calls the “Road to Right”.

The Road to Right is the bank’s initiative to ensure that they do the right thing for their customers the first time, every time. And a key piece to achieving the road to right is fully understanding the bank’s processes and finding ways to improve them. To help support this effort, Auswide Bank has implemented Nintex Promapp to fully map its processes and find ways to improve them. The bank also leverages Nintex Forms and Nintex Workflow to support and optimize many of its customer-facing processes including loan originations, personal banking processes, and more.

5x

improvement in approval of loan origination services

900+

processes mapped

Improved collaboration across the organization

Company
Auswide Bank
Website
Industry
Financial Services
Country
Capabilities Used
Advanced Workflow
Modern Forms
Process Mapping

Who they are

Auswide Bank is headquartered in Bundaberg, Australia serving over 85,000 customers in the Queensland region. The bank has 250 employees and over $3 billion in assets.

What they need

The bank needed an easy to use tool for process management, and a no-code tool to improve business process with automation and digital forms.

How they did it

Auswide Bank implemented the Nintex Platform for process management and automation. The bank has mapped over 900 processes and is using Nintex Workflow and Forms to drive process efficiencies that improve its customer’s experience.

Auswide Bank's journey with the Nintex Platform

Without a doubt, at Auswide Bank, we believe our size and our scale is an advantage. So we can find solutions to problems and implement them, such as Nintex and Promapp. And we can actually be far more nimble, far more innovative than those larger organizations.
Damian Hearne, Chief Customer Officer, Auswide Bank

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