Associate Product ManagerJohannesburg, South Africa
At Nintex, we are transforming the way people work, everywhere.
Nintex is the global standard for process intelligence and automation. Today more than 10,000 public and private sector organizations across 90 countries turn to the Nintex Process Platform to accelerate progress on their digital transformation journeys by quickly and easily managing, automating and optimizing business processes. We improve their lives though the technology we build.
Nintex engineers are building more than just software and know the impact one line of code can make. We are the experts that build the industry’s most complete process and automation platform to transform the way people work. If you’re interested, curious and want to learn and do more, the sky is the limit here. We take a solutions-oriented and collaborative approach and we don’t wait to create and carry out opportunities for innovation in our business – and our products. Our work makes the hard stuff appear easy to anyone with clicks-and-not-code process automation.
We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced and we value our people’s curiosity, ideas and enthusiasm. We deliver on our commitments, we don't wait to implement ideas or fix issues, and we treat each other with respect and consideration.
About the role:
The Associate Product Manager assists defining roadmaps and release plans to position products as competitive and desirable. This role partners with development teams to ship products globally, in a timely fashion, and with best practices guidance and documentation. Likewise, this role also envisions and validates distinctive capabilities and value propositions that meet customer needs. The Associate Product Manager is part of the product management team, accountable for product differentiation, customer adoption and satisfaction, competitive share leadership, as well as sales growth, profitability and shareholder value. The position works closely with your product manager peers, product marketing managers as well as teams in R&D, support and marketing.
Your contribution will be:
Vision and Product Validation: The Product Manager will be responsible for product roadmap and release functional plans. This role will be the voice of the customer needs and possess minimum marketable features based on expertise and customer interaction. An essential part of the Product Manager role will work closely with R&D delivery leads and assist in analysis and prioritization of backlogs, writing user stories, functionality, UX and upgradability. In addition, the Product Manager will recommend ‘in-product’ features to gather usage insight and to promote selling and up-selling. In the light of working with a variety of stakeholders, the Product Manager will also determine opportunities and needs to work with Technology Partner to complement and enhance vision.
Product Knowledge and Documentation: In this role, the Product Manager will collaborate with the User Assistance team to ensure quality and relevance of documentation such as evaluation guides, tutorials, help files, install guides, release notes etc. Moreover, the Product Manager will run milestone programs for technical previews, betas, evaluation guidance and early adoption. Dissemination of product knowledge to marketers, TMs, technical pre-sales and support will be essential to ensure the success of this role.
Release coordination: To ensure success in this role, the Product Manager will verify how feature triage decisions map to release plan, customer needs and launch timing trade-offs. A vital responsibility of the Product Manager will also include ensuring branding guidelines are reflected within product and user interfaces, as well as ensure that marketing collateral is accurate and highlights the envisioned key investments. Working in collaboration with a variety of stakeholders across the product domains, the Product Manager will conduct user experience verification with downloads, hosted trials, SKU creation in internal systems and installation.
Support and Analysis: The Product Manager will provide quintessential support in training support and sales teams at relevant release milestones. Support will also extend to providing product oversight for Technical FAQs and papers, as well as best practices guidance for deployments, upgrades and administration. In this role, the Product Manager will also study trends in support issues across the product lifecycle and also identify questions and topics in community site or ‘answer desk’ that require answers from product management.
To be successful, we think you need:
- Ability to work within a self‐directed culture and navigate ambiguity
- Experience working with agile teams to deliver cloud-based SaaS products for business customers
- Passion and excitement for building products / platforms
- Understanding of K2 product
- Strong customer empathy
- Experience in customer migration initiatives
- Technical understanding of web-based solutions
- Ability to synthesize and analyze multiple sources of data to drive decision making
- Familiarity with enterprise security & compliance requirements
- Aha! Roadmaps experience
- Azure DevOps experience
- Microsoft Power BI experience
What’s in it for you?
Nintex employees have the freedom to work how they work best. We are virtual-first across our global workforce. Our people work in the way that best suits them and their teams - whether at home, in an office, or another place that sparks creativity, focus and collaboration. Our work environment is such that our people can successfully deliver their work while adequately supporting their lifestyle and preferences.
While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including
- Global Gratitude and Recharge Days
- Mindfulness and counseling resources
- Invention/patenting assistance
- Meaningful recognition
- Community impact opportunities
- Multiple tools through which to learn and grow, and an incredible global community