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Managed Services Consultant

Remote - Australia

About Nintex: 

At Nintex, we are transforming the way people work, everywhere.  

Nintex is the global standard for process intelligence and automation. Today more than 10,000 public and private sector organizations across 90 countries turn to the Nintex Process Platform to accelerate progress on their digital transformation journeys by quickly and easily managing, automating and optimizing business processes. We improve their lives though the technology we build. 

We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced and we value our people’s curiosity, ideas and enthusiasm. We deliver on our commitments, we don't wait to implement ideas or fix issues, and we treat each other with respect and consideration. 

About the role: 

The Managed Services Consultant is a client-facing role focused on delivering exceptional consulting and support for Nintex platforms and related technologies. This position involves direct engagement with clients to enhance their operational capabilities through strategic use of Nintex products. 

The ideal candidate will demonstrate a strong commitment to client success, leveraging technical expertise and excellent communication skills to provide high-value managed services.

Your contribution will be:  

  • Strategic Consultation: 
    • Providing expert advice and guidance on the optimal use of Nintex products to meet client business needs. 
  • Technical Problem Solving:  
    • Analyzing and addressing complex Nintex-related challenges to ensure client satisfaction and system reliability. 
  • Project Management:  
    • Leading Nintex installation projects, upgrades, and change management initiatives to improve and adapt client environments. 
  • Client Relationship Management:  
    • Building and maintaining strong relationships with clients, ensuring a deep understanding of their operational needs and delivering tailored solutions. 
  • Client Engagement and Technical Consulting: 
    • Act as the primary technical point of contact for clients, offering insights and solutions for Nintex infrastructure and applications. 
    • Lead technical discussions and presentations to stakeholders at all levels, including technical teams, decision-makers, and executives. 
  • Solution Implementation and Optimization: 
    • Design and implement Nintex solutions, ensuring alignment with client business goals and IT strategies. 
    • Conduct system reviews and recommend enhancements to optimize performance and functionality. 
  • Technical Leadership: 
    • Maintain up-to-date knowledge of Nintex products, industry trends, and best practices. 
    • Guide clients through technical decision-making processes, ensuring informed and effective solutions. 
  • Client Success and Retention: 
    • Monitor client satisfaction and work proactively to address any issues, aiming for high retention and client loyalty. 
    • Develop and refine service delivery policies to ensure consistent, high-quality support. 

To be successful, we think you need:  

  • Relevant Experience: Minimum of 2 years in a client-facing technical consultancy role, preferably with experience in managed services or IT consulting. 
  • Technical Proficiency: Familiarity with Microsoft server technologies, cloud environments (Azure), and database management systems. 
  • Educational Background: A bachelor’s degree in computer science, information technology, or a related field. Certifications in Nintex products or related technologies are a plus. 

Candidates are expected to possess a blend of technical prowess, practical experience, and a strong educational foundation, demonstrating their capability to address complex challenges and contribute effectively to our team's success.

What’s in it for you? 

Nintex employees have the freedom to work how they work best. We are virtual-first across our global workforce. Our people work in the way that best suits them and their teams - whether at home, in an office, or another place that sparks creativity, focus and collaboration. Our work environment is such that our people can successfully deliver their work while adequately supporting their lifestyle and preferences.  

While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including 

  • Global Gratitude and Recharge Days
  • Mindfulness and counseling resources
  • Invention/patenting assistance
  • Meaningful recognition
  • Community impact opportunities
  • Multiple tools through which to learn and grow, and an incredible global community 

View more here: https://www.nintex.com/wp-content/uploads/2023/01/Global-Perks-and-Benefits.pdf 

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant. 

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