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Account Manager - Modernisation

Remote - Germany

About Nintex: 

At Nintex, we are transforming the way people work, everywhere.  

Nintex is the global standard for process intelligence and automation. Today more than 10,000 public and private sector organizations across 90 countries turn to the Nintex Process Platform to accelerate progress on their digital transformation journeys by quickly and easily managing, automating and optimizing business processes. We improve their lives though the technology we build. 

We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced and we value our people’s curiosity, ideas and enthusiasm. We deliver on our commitments, we don't wait to implement ideas or fix issues, and we treat each other with respect and consideration. 

About the role: 

The Account Manager will build direct relationships with the end user organizations and work closely with channel partners to ensure successful retention and migration of legacy Nintex Product set. 

Your contribution will be:  

Retain and Migrate: The Account Manager in the Nintex organization is responsible for the retention and migration of a set of Nintex customers. They align all the resources behind a customer success strategy for their customers. 

Operational Focus: The Account Manager will have a responsibility for systematically approaching customers 90 days in advance of renewal at a minimum to begin renewal and migration discussions. The Account manager will also need to ensure to set proper expectations around timelines and ensure both customer and Nintex are held closely to those timelines. Bonus points if you have managed a sub-set of customers going through a migration strategy.  

Participate in the Company Sales Process and Culture: The Account Manager will use the selected CRM (Salesforce) to document the health of the sales pipeline funnel, accurately forecasting the expected revenue. They will live and breath the Nintex culture and is a respected and valued member of the Nintex team. They will increase mindshare of Nintex products within the partner and customer community. The Account Manager will enhance the process and culture of the Sales organization by aiding and mentoring more junior members of the team, sharing their knowledge and best practices for closing revenue. 

To be successful, we think you need:

  • 2-5 years in a relevant role (AM, CSM, TAM, SE)
  • Experience supporting a SaaS or highly technical product
  • Experience supporting both on-prem and cloud based solutions (a plus)

What’s in it for you? 

Nintex employees have the freedom to work how they work best. We are virtual-first across our global workforce. Our people work in the way that best suits them and their teams - whether at home, in an office, or another place that sparks creativity, focus and collaboration. Our work environment is such that our people can successfully deliver their work while adequately supporting their lifestyle and preferences.  

While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including 

  • Global Gratitude and Recharge Days
  • Mindfulness and counseling resources
  • Invention/patenting assistance
  • Meaningful recognition
  • Community impact opportunities
  • Multiple tools through which to learn and grow, and an incredible global community 

View more here: https://www.nintex.com/wp-content/uploads/2023/01/Global-Perks-and-Benefits.pdf 

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