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Customer Support Engineer I

MelbourneRemote - AUSRemote - SingaporeSingapore
  • Work in an excellent culture doing what you love!
  • Permanent opportunity with an attractive salary package 
  • Remote work options from Australia or Singapore

About the team

Our culture embraces integrity, teamwork and innovation. Our work environment inspires your best work. Fresh thinking is not only encouraged, but expected. Innovative ideas, exciting conversation and impactful projects are all in a day's work here. We're fun. We're hardworking. We're friendly. We're passionate about what we do.

About the role

We are on the hunt for an outstanding Customer Support Engineer to join a vibrant and high performing team, supporting the overall success of our customers and partners. As part of the team, you will collect all relevant data required to effectively troubleshoot and understand how customers are using our products. To be successful in this role you will need SharePoint administration experience, and ideally also solid experience with Salesforce. 

About you

  • You have 3+ years' experience in Technical Support providing phone, email and chat support for an on-premise and / or SaaS software in an enterprise environment.
  • Prior experience supporting SharePoint (crucial), O365, and Salesforce as a consultant, administrator, or supporting other Microsoft environments or ecosystems strongly preferred.
  • Commitment to providing an exceptional experience to customers
  • Prior Nintex experience highly desired.
  • Exemplary verbal and written communication skills
  • MSFT certifications are a plus.

About our company

Nintex is easy, point-and-click workflow automation software to tackle everything from basic business functions to company-wide processes with a few clicks – not code – helping our customers improve how they work. We build software and cloud-based services that provide powerful, yet easy-to-use capabilities to automate a wide range of processes. With the Nintex Workflow Platform, people are empowered to define the way they want to work. We’re growing rapidly. We’re a leader in our category. We’re an employer of choice.

Our commitment to you is to give you opportunities to help you take your career to the next level. If this sounds like you? Apply now!