Forrester Research explores the unintended sustainable outcomes of automation initiatives
Pandemic Automation — A Quiet But Powerful Environmental Upside
The pandemic has influenced many organizations to prioritize automation investments. The right automation investments lead to optimization, which in turn drives sustainability. And although sustainability wasn’t the original goal, it ended up being an unintended positive outcome.
The remote working trends during the pandemic certainly reduced carbon emissions. Which raises the question, how will automation keep more people productively working from home to further reduce carbon emissions?
To accomplish this, automation must move beyond the basics of secure access, collaboration, and workflow to include:
- Intelligent automation
- Digital workers (e.g., LOB knowledge and FAQ support)
- VR and augmented reality (AR)
Process automation allows for more digitization, supports remote work, and aligns previously disconnected parts of the organization to increase adoption of sustainable practices and decentralize sustainability efforts.
Read this complimentary Forrester report, Pandemic Automation — A Quiet But Powerful Environmental Upside, to learn how the pandemic accelerated the prioritization of automation investments and how it has helped fuel sustainable practices across different industries.