Customer experience is rapidly becoming the primary source of differentiation in today’s economy. Since the customer journey takes place across multiple channels, many companies struggle with optimizing the workflows needed to manage it effectively. Learn how the best-in-class optimize their processes to deliver a consistent, omni-channel customer experience.
Workflow is at the heart of improved performance, better engagement and growth. Understanding how to execute workflow best practices can help organizations ride the digital transformation trend to greater success and loyal customers. Learn how you can use workflow to drive digital transformation in your organization.
In a mobile world, the needs to access information anywhere, anytime, and keep processes moving are extremely important. In KBA, Inc.'s case, lacking a strong solution for business process automation and dynamic data was putting the construction management firms's project success at risk, and without support for mobile devices, most users were unable to review and approve documentation from the field.