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Intelligent Case Management with K2 Software
Solving business challenges for dynamic, ad-hoc processesIn today's customer-focused world, many companies are looking at new ways to automate internal business processes to help improve the customer experience and stay competitive. Customer-focused processes, like claims handling, incident management and support tickets, often include highly complex, human-centric activities that can be difficult to automate with traditional process automation solutions. A more agile approach is needed to ensure success. Register for the on demand webinar to learn about our case management solution, which leverages K2 Software to provide an agile approach to automating human-centric processes with capabilities including:
- An adaptive case workflow that empowers people to perform work while enabling the adaptability to change with the business
- Orchestration of both ad-hoc and structured processes by a single platform
- Smart team and skill management for each task, managed across a centralized workspace
- Real-time analytics and dashboards, including a full timeline of all customer contact