Nintex Process Management helps local government maintain compliance, increase autonomy and work efficiently.
Within the Tararua District Council, there was a gap between approved processes and staff implementation. This lack of clear processes and communication caused issues for new council members, resulting in expensive mistakes for councilors not properly briefed on protocol. In a compliance-focused local government, defined processes are necessary to ensure smooth delivery of community services while meeting all requirements.
Along with being unclear, the council’s processes were outdated. Updating them was time consuming and expensive, hurting staff engagement. To solve its communication issues, the Tararua District Council implemented Nintex Process Management. The organization turned to the software to improve process mapping and increase efficiency, streamlining operations across the board.
Nintex Process Management Improves Compliance and Enables Employee Autonomy
Compared to the council’s existing system, Nintex Process Management mapped processes in a fraction of the time — making a positive impact immediately. With the new software, the council can create clear induction processes for new councilors, reducing the risk of new members not understanding protocol and in turn, costly mistakes.
Careful oversight and well-defined processes are critical components of local government. Nintex Process Management assists with both of these aspects, increasing process visibility and allowing management to ensure people are following correct procedures. The technology also improves process knowledge, which increases accountability and the likelihood that tasks are done correctly the first time.
In addition, Nintex Process Management helps the council respond quickly to legislation changes. Staff have more autonomy to change processes, saving time and costs. The easy-to-use process mapping solution increases staff buy-in by encouraging contributions to process improvement, and enabling employees to continually work on becoming more effective.
Nintex Process Management also provides the Tararua District Council with a platform to develop best practices, granting them access to Nintex Process Management’s Local Government Shared Process Library. The library contains more than 2,500 processes from other councils, promoting collaboration between the organizations.
