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Virgin Australia takes an automation journey with Nintex

Unlocking data and centralizing processes across the airline

Running a major airline is no easy undertaking. The industry has significant compliance requirements, manages mountains of forms, and has a massive workforce, many of whom are either remote or in near-constant motion. Virgin Australia embarked on a journey to automate various workflows. They substituted an online form for emails, Word documents, and other communication methods not easily tracked. The form rapidly delivered data in a fixed format which did away with the need for manual data processing. This proved its value and soon became a core aspect of Virgin Australia’s automation capabilities.

Virgin Australia
Capabilities Used
Automation Cloud
Process Manager

Who they are

Virgin Australia is the second largest airline in Australia. Its expansive flight network provides access to both domestic and international destinations, directly or with airline partners.

What they need

A large and mobile workforce is required to submit and complete multiple forms on a daily basis. An automated forms and workflow solution was required to replace manual data entry and processing.

How they did it

Various workflows were automated, and an online form replaced emails, Word documents, and other communication methods not easily tracked. This early success has been expanded across Virgin Australia and multiple teams are now able to build and manage their automation requirements.

Agility and flexibility deliver rapid results

Virgin Australia utilizes multiple components of the Nintex Process Platform. Nintex functions as Virgin Australia’s global repository to access and manage all workflows. Administrators can manage who they let in to create workflows and what level of access they give to that person to build or create their own connectors. The IT team can provide governance and oversight to new systems and processes before they become operational. New technologies can be tracked, and governed, and provide oversight into how workflows are performing.

Virgin Australia also uses Nintex Process Manager to centralize and provide visibility of their processes across the organization. Automation continues to play an ever-more central role in supporting Virgin Australia to operate with efficiency and effectiveness. By completing many of the routine tasks and paperwork that suffuse the airline industry, Virgin Australia is enabling employees to focus on work that they are more passionate about and that has a more significant impact on the organization and its customers.

We rapidly and iteratively get to a solution that people want. We can create something quickly, get it in the hands of users, make changes, and get things completed within hours instead of weeks.
Mark Bardsley, Workflow Automation Team Lead, Virgin Australia
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