Villa Maria upgrades processes and empowers staff
The wine company used Nintex Process Manager to streamline old processes and promote continuous improvement.
With a staff ranging from 300-500 depending on the time of year, Villa Maria had outgrown its existing business systems. Despite being New Zealand’s most-awarded wine company, many procedures lagged behind. Processes were scattered across Word documents on a network drive, and mainly based around ISO 9001 requirements. Additionally, more than 3,000 procedures and their corresponding documents were stored in hard copy manuals. These outdated, manual systems created problems for Villa Maria, making it difficult to find, maintain and update processes.
Villa Maria staff also found it hard to identify who was responsible for processes. The company’s practices compounded the process ownership problems, since every process passed through the quality manager for signoff. This inefficient work style created bottlenecks, and posed risks to the company. Moving forward, Villa Maria needed a process management system that was easy to use, streamlined processes and could capture information necessary for audits.