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Home|Using Nintex|Case Studies|Villa Maria upgrades processes and empowers staff

Villa Maria upgrades processes and empowers staff

The wine company used Nintex Process Manager to streamline old processes and promote continuous improvement.

With a staff ranging from 300-500 depending on the time of year, Villa Maria had outgrown its existing business systems. Despite being New Zealand’s most-awarded wine company, many procedures lagged behind. Processes were scattered across Word documents on a network drive, and mainly based around ISO 9001 requirements. Additionally, more than 3,000 procedures and their corresponding documents were stored in hard copy manuals. These outdated, manual systems created problems for Villa Maria, making it difficult to find, maintain and update processes.

Villa Maria staff also found it hard to identify who was responsible for processes. The company’s practices compounded the process ownership problems, since every process passed through the quality manager for signoff. This inefficient work style created bottlenecks, and posed risks to the company. Moving forward, Villa Maria needed a process management system that was easy to use, streamlined processes and could capture information necessary for audits.

Villa Maria
Capabilities Used
Process Manager

Who they are

Villa Maria is New Zealand’s most-awarded wine company. The family-owned winery operates across five main winery sites, more than 14 vineyards, domestic sales offices and overseas markets with a growing team of export managers.

What they need

A simple, streamlined system for process management and improvement.

How they did it

Rolled out Nintex Process Manager to increase efficiency by storing and updating processes.

Streamlined processes lead to stress-free audits and efficient operations

Villa Maria selected Nintex Process Manager to transform outdated processes, share process knowledge, ensure company-wide consistency and promote continuous advancement. The accessibility of the visual process mapping solution made it easy to get staff on board. After a soft launch with 40 key staff members and practical training from Nintex Process Manager, Villa Maria implemented the software across the company. To increase employee adoption, it also linked Nintex Process Manager to its continuous improvement initiative, a fusion that resulted in broader use. Nintex Process Manager created a central place for knowledge capture and a more consistent approach to process documentation. Processes that were previously unclear or hidden in binders are now accessible and well-defined. It has helped throughout Villa Maria, from transitioning to a new health and safety advisor to standardizing sales processes across geographies.

Compliance is a critical issue for food and beverage exporters, and Nintex Process Manager enables Villa Maria to document information that assists in more than 16 annual audits. The company added its ISO manuals to the software, and all five labs consolidated old paper documents with Nintex Process Manager. Even auditors have noticed Villa Maria’s strides forward in process management.

Villa Maria relies on Nintex Process Manager to document what is happening and form a foundation for continuous improvement. Since its implementation, Nintex Process Manager has become a powerful solution for capturing business processes, enabling process ownership and empowering staff.

Nintex Process Manager is a simple system which enables us to share knowledge. It’s easy to maintain and gives us the ability to easily display the important roles that everyone plays.
Phillipa Avis Quality Manager, Villa Maria
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