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University Achieves ISO Standards with Nintex Promapp®

Division at La Trobe University achieves three ISO standards by prioritizing continuous process improvement


When the Infrastructure and Operations Division at La Trobe started trialing Nintex Promapp®, management systems advisor Rachel Beaton looked into it and realized the process management tool could also play a pivotal role in the department’s efforts to achieve upcoming ISO certifications.


La Trobe University
Capabilities Used
Process Manager

Who they are

La Trobe University is a multi-campus, public research university with over 39,000 students attending 7 campuses located throughout Australia, as well as in many international countries. Established in 1964, La Trobe University’s flagship campus is based in Melbourne, Australia.

What they need

The Infrastructure and Operations Division at La Trobe was seeking to gain the ISO 9001 Quality Management System standard. Since they also have an environmental sustainability team and safety is also a big part of what they do, they needed to implement those standards into the organization as well.

How they did it

Gaining the standards involved working with many subject matter experts to update and document processes. Nintex Promapp® makes process mapping simple and instills confidence that procedures are captured correctly.

Well-prepared for ISO certification

Nintex Promapp®’s simplicity has made it easy to get people on board and motivated to work towards the mammoth task of achieving three ISO standards for the Infrastructure and Operations Division at La Trobe.

“The tool helps teams understand those processes related to their work,” says Ben Oxford, La Trobe’s director of customer experience. “Typically, documented processes just get stored away and forgotten, but this platform has helped engage our teams to continue to access and use the information.”

ISO is about transparency – documenting the processes that are attached to KPIs, identifying opportunities for improvement, and knowing how to close and action those. Nintex Promapp® supports all that.
Ben Oxford, Director of Customer Experience, La Trobe University
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