Tararua District Council Standardizes Processes and Improves Accountability
Nintex Promapp™ helps local government maintain compliance, increase autonomy and work efficiently.
Within the Tararua District Council, there was a gap between approved processes and staff implementation. This lack of clear processes and communication caused issues for new council members, resulting in expensive mistakes for councilors not properly briefed on protocol. In a compliance-focused local government, defined processes are necessary to ensure smooth delivery of community services while meeting all requirements.
Along with being unclear, the council’s processes were outdated. Updating them was time consuming and expensive, hurting staff engagement. To solve its communication issues, the Tararua District Council implemented Nintex Promapp™. The organization turned to the software to improve process mapping and increase efficiency, streamlining operations across the board.