Michigan State University unit boosts employee collaboration and morale
A new way to hire
Managers at Michigan State University’s Infrastructure Planning and Facilities (IPF) unit needed to keep their operations moving at peak efficiency. A key element to achieving peak performance was having the right people—and that meant optimizing the hiring process. IPF wanted to clarify job requirements, maintain paperwork more efficiently, and enhance the onboarding process, which would all contribute to IPF successfully hiring the most qualified candidates. IPF was clear on the consistent, efficient, and transparent hiring and onboarding process that it wanted – but achieving it was complicated by competing processes that had arisen independently over the course of 50 years, contractual obligations to various unions, operational differences and more.
IPF had been using Nintex Promapp® to map and manage business processes for several years, but only for what Kelly Feister, Asset Management & Preventative Maintenance Coordinator at IPF, called “pockets of information.” When Feister and her colleagues decided to test the solution’s ability to manage end-to-end processes, they identified the hiring and onboarding process as their proof-of-concept candidate.