ITAC delivers design-build excellence with a process-driven mindset

A trademarked methodology for excellence

Assured Project Management, or APM®, is ITAC’s proprietary process for delivering successful capital projects, which has been tested and refined over three decades. ITAC’s guiding principle is to provide its clients with a design-build process free of surprises in budget or schedule – and following its industry-leading methodology correctly is imperative to achieving this goal. The company also faced a common challenge for any growing business: how to train new hires in company processes and procedures quickly.

The design-build company had documented many processes but didn’t have a standardized or centralized repository – some stored in binders, some in email, and some in their employee’s head from years of experience. Knowing the significance and amount of institutional knowledge that needed to be documented and centrally located, ITAC began looking for a process management application.

Ann Coker, Director of Project Accounting and Processes at ITAC, began evaluating process management tools. The organization’s engineering team liked the use of process maps, so they explored using Visio, but ultimately found it too tedious and clunky to use. Then came Nintex Promapp®.